Condiciones de venta

TERMS OF SALE

Returns & Refunds

We accept returns for eligible ready-to-ship items within 14 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received: unworn, unused, undamaged, and in its original packaging.

To initiate a return, please contact us at info@monjourhandmade.com before sending your item back. Items sent back without first requesting a return may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Once we receive and inspect the returned item, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method.

For eligible EU returns under the right of withdrawal, the refund will include the standard initial delivery cost where required by law. Additional shipping costs, such as express delivery chosen by the customer, are not refundable unless required by law.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized items

  • Items made to the buyer’s specifications, such as a specific size, length, color, metal, finish, design variation, or other requested details

  • Made-to-order pieces that require the preparation or production of gold or silver components specifically for the order

  • Earrings or pierced jewelry if the protective packaging or hygiene seal has been opened after delivery

  • Gift cards

Slight variations in color, size, texture, or finish may occur because each piece is crafted individually. These small variations are part of the character of the piece and are not considered defects.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include photos of the item and packaging so that we can evaluate the issue and offer an appropriate solution.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

For ready-to-ship items, cancellation may not be possible once the order has been dispatched.

For made-to-order or custom-made items, cancellation may not be possible once production or preparation of materials has started, especially for pieces requiring gold or silver components.