Right of Withdrawal

If you are an eligible customer, you may request withdrawal of your order within the legal period. Please complete the form below to submit your request.

Important information

  • You have 14 days from the date of receipt to exercise your right of withdrawal.
  • Some products may be exempt from the right of withdrawal under applicable law (e.g., personalized items, perishable goods).
  • This form is for withdrawal requests only. For other issues, please contact our support team.
  • Please ensure all order details are accurate to help us process your request efficiently.
  • You will receive an email confirmation once your request has been submitted and reviewed.
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Please review your information before submitting. Submitting this form does not automatically confirm refund eligibility.

Your information

Name:
Email:
Phone:

Order details

Order number:
Order date:
Delivery date:
Products:
Reason:

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Please re-enter your email address to finalise your withdrawal request.

Note: If your request relates to a damaged item, wrong item, or another support issue rather than withdrawal, please use our regular contact page.
Submitting this form exercises your right of withdrawal where applicable, but eligibility may depend on the order, timing, and any legal exceptions.

Frequently asked questions

What is the Right of Withdrawal?

Right of withdrawal allows you to return your purchase within a set timeframe under consumer protection law.
Who can use it?

Any customer who purchased from Monjour Handmade and wishes to return their order without providing a reason. 
The 14-day withdrawal period

You have 14 days from the date you receive your order to request a
withdrawal. This period applies to all orders shipped to France, the EU,
and international destinations, unless the product falls under an
exemption.
What to provide?

To process your withdrawal request, please include:

  • Your order number
  • The date you received your order
  • A brief description of the items you wish to return
  • Your preferred contact method (email or phone)

Send your request to our customer service team, and we will provide return shipping instructions.
Products exempt from withdrawal

Handmade items that have been customized or personalized to your specifications cannot be withdrawn, as they are made to order. 

All other products are eligible for return within the 14-day window.